As I mentioned in an earlier post, we recently switched from a bank to Landmark Credit Union. While we were at Landmark opening the accounts, we were set up with online banking. Login names and passwords were created, as well as I had to choose and then answer three security questions. The questions were the usual kind. For example: What street did you grow up on? What is your father's middle name? What was your kindergarten teacher's name? etc.... The point is that I had to answer all of these questions, and then the banker took a screen capture of my answers and printed it for me. Yesterday I set out to login to Landmark's website for the very first time. I did not write down my password, but I figured that I could remember it just fine. They emailed me my login name, so I had that. This was going to be a piece of cake.

However, I couldn't recall the website address was for Landmark, so I typed in what I thought it was: www.landmark-cu.com. The welcome screen to Landmark Credit Union appeared on my screen, I found the login area and typed in my login and password. Instead of being directed to my account, I got the screen that said that my password was wrong.

Well, okay. I'll try it again. So I typed in my codes again only to find that they were wrong that time too.

I clicked on the Have You Forgot Your Password? link and was prompted to put in my user name, the last four digits of my zip code, and the last four digits of my phone number. That's odd. Where's my super secret security questions that I have the answers to from the screen shot?

At this point I was sure that if I'd just plug in the proper numbers I'd get into my accounts, but after about 10 minutes of typing in the same set of numbers (I was pretty sure I knew zip code and phone number) and getting nowhere I finally called the customer service number on the screen.

"Landmark Credit Union, how can I help you?"

"I opened new accounts last week and am set up for online banking, but I seem to forgotten my password."

"What is your last name?"

"L A C Z N I A K"

Then started to search for my account in every imaginable way, finally admitting that it appeared that I didn't have an account with them.

Puzzled, I asked: "How can that be?" 

"What state are you calling from?"

"Wisconsin."

"Oh. I see the problem."

As it turns out, the fine state of Massachusetts also has a Landmark Credit Union, and it's not a part of my Landmark Credit Union. Once I typed in the correct website of www.landmarkcu.com I was able to login just fine.